Music Face to Face exams - support

We have a range of support in place to support you booking a Music Face to Face exam on the new booking platform, MyTrinity.


Guidance videos

Our range of useful videos and guidance are designed to support you with your Music Face to Face exam booking.

Searching for an exam session

Booking an exam (candidate)

Cancelling an exam (candidate)

Booking an exam (teacher)

Cancelling an exam (teacher)

 Creating an account (teacher)

Confirming an exam (candidate under 18)

Making a payment for an exam

Viewing an appointment slip (candidate)

Viewing exam results (candidate)

 


Support resources

Please find the links below to both the Classical and Jazz and Rock and Pop mass enrolment spreadsheets, required when entering multiple candidates on the new MyTrinity booking platform.

Link to Classical and Jazz mass enrolment spreadsheet [Excel] 
Link to Rock & Pop mass enrolment spreadsheet [Excel]

Frequently Asked Questions (FAQs)

You must be 18 years of age or older to create an account. A parent or guardian can create an account and manage bookings on behalf of those persons under 18 years of age.

To create an account, you must select 'Login' and opt to 'Sign up' at my-trinity.trinitycollege.com.

Please ensure that you enter accurate details, as you will need to verify your email address. 

If you have forgotten your password, simply select 'Forgot password' from the login screen.

Please log in to your Trinity dashboard to view and manage your Trinity exam bookings.

Check session availability on the page here and follow the on-screen instructions to create an account and book an exam.

Trinity's refund policy varies by exam type. See further detailed information about cancelling an exam and refund eligibility in our terms and conditions and refund policy.

If you have already taken the appropriate steps to successfully confirm your booking, please speak with your centre, school or Trinity representative if you need to make a change. Additionally, you may also cancel your booking if you are within your eligible cancellation period.

Exam entries can be submitted by a teacher, parent or guardian, or by candidates themselves if they are aged 18 or over.

For the 2025 Summer Session, we will unfortunately not be able to use re-entry permits on the new online booking platform, MyTrinity. Therefore, please contact your Trinity coordinator and they will refund you for the value of your re-entry permit.

Please use the availability checker at: https://my-trinity.trinitycollege.com/music/grades-and-diplomas to search for available exam sessions.

2 April for Scotland and Northern Ireland Public Centres, 16 April remaining dates.

Yes, your teaching can make the booking and invite you to confirm and make payment.

Unfortunately, not. Candidates/Parents or Guardians will pay by credit or debit card when confirming their booking. In future we hope to expand on this and give more payment options

For the 2025 Summer Session, we will unfortunately not be able to accept re-entry permits on the new online booking platform, MyTrinity.

Therefore please contact your Trinity coordinator and they will refund you for the value of  your re-entry permit.

Please speak to your Trinity coordinator.

Group and pair exams are not available to book on MyTrinity currently. Please contact your Trinity coordinator to arrange.

Parents or guardians must complete the appropriate booking steps, including payment, for each individual that they wish to enrol. Teachers can invite multiple candidates to take an exam, but the appropriate confirmation steps must be completed on a per-candidate basis.

Please ensure that your details are accurate when confirming your exam. If you are eligible to receive a certificate, this is the information that will be used. If you notice an error after you have confirmed your exam, please speak with your school, centre or Trinity representative.

When available, appointment slips will be sent to candidates, or their parents via email. This can also be downloaded from your 'Exam overview' at My Trinity.

Please ensure that you fix any errors with your personal information before confirming your exam. The information you enter is the information that will be used for a Trinity certificate, if you are eligible. If you notice an error after you have confirmed your exam, please speak with your school, centre or Trinity representative.

Our range of useful videos and guidance are designed to support you with your exam booking. If you require assistance, please do not hesitate to contact your Trinity representative.

Alternatively, you can request assistance by submitting a support ticket at: https://support.trinitycollege.com/support/home

During the booking, please ensure that you select the relevant checkbox to indicate that you have a Special Educational Need or Disability. If selected, you will receive additional information with the steps to take to provide Trinity with further information.

You can also view this information at: www.trinitycollege.com/qualifications/music/special-needs

Results for Trinity exams can vary by product and location. However, when available, you will receive an email to confirm when your results are ready. You can view your scoring information using your Trinity account. Full exam feedback and detailed marking information is available on your exam report. This is normally available from your school or centre.

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