New research explores British ‘Polite-isms’ and their impact on communication

Trinity College London has released new research exploring the role of ‘polite-isms’ in British English - those indirect expressions used to soften requests, avoid conflict, and navigate social interactions.

At Trinity, we are committed to ongoing research that ensures our qualifications reflect real-world authentic communication. This study is part of a wider programme - one that informs our English language syllabuses, assessments, and teacher training, helping learners and educators navigate the complexities of communication.

Dr Ben Beaumont, Head of English Language Teacher Strategy & Publishing at Trinity College London commented “At Trinity, we draw on specialist insights and ongoing research like this to also provide targeted support for teachers and learners worldwide, developing not only their linguistic accuracy but also their practical competence. And by choosing the right qualification for their need, learners can study towards, and gain, the communication skills they need to succeed in their aspirations for life, study, and work. Our approach ensures that learners are not only prepared for exams but also empowered to navigate a diverse range of situations with confidence.”

Why does this matter?

Language is far more than just words or grammar – it reflects culture, values, and social expectations. For learners of English, understanding indirect communication and pragmatic competence is essential for building confidence in real-world interactions, whether in study, work, or everyday life.

According to our research:

• 83% of people in the UK surveyed say they avoid confrontation at all costs
• 46% of respondents admitted that they use polite-isms to be nice and avoid any unnecessary tension.
• 27% of English language teachers say that English language students find the indirect style of British people confusing

50% regularly use polite-isms in the office

43% drop them out around their friends

33% rely on polite-isms when talking to their partner

Key findings

Cultural competence – The study highlights the importance of understanding indirect communication in British culture, how politeness shapes interactions, and how this can be challenging for learners of English.

Preparing learners for study, work, and life: Understanding indirect communication is essential for navigating academic, professional, and everyday interactions. This research highlights how mastering British politeness norms supports learners in feeling confident and culturally competent in real-world settings.

The role of digital and AI-driven communication: From streaming platforms to AI-powered assistants, learners today encounter diverse models of English. Our research explores how digital exposure influences language acquisition and how educators can help learners develop pragmatic competence across different communication contexts.

Confidence in communication – By recognising common patterns of indirect language, learners can respond more appropriately in personal, academic, and professional settings.

Table illustrates the percentage of people surveyed who use the polite-isms as indicated

Implications for learners

• 35 percent of English teachers surveyed say that global streaming networks have helped to improve students' understanding and use of British polite-isms.
• 19 percent deem learning polite-isms as a necessary part of learning the language.
• Only 5 percent of learners embrace the nation’s indirect communication styles enthusiastically

How Trinity supports learners and teachers

Our research doesn’t just stay on paper – it directly informs the development of our qualifications and teacher training resources, ensuring they remain relevant, practical, and aligned with real-world communication needs.

At Trinity College London, we believe in empowering individuals with the confidence to communicate – whether that’s through our assessments, qualifications, or research initiatives. This latest study reinforces our commitment to authentic, practical language learning and helps shape the future of English language education.

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