GESE | Information for centres

Centres simply download the Zoom app once from the internet to their desktop/laptop computer.

Zoom is the only video conferencing software that can currently be used to take a Trinity exam. To participate, it is essential that centres download the Zoom app, though they do not need to create a Zoom account.  

Exam centres must be equipped with appropriate hardware, software and internet in order to administer online exams. Details are outlined in Additional Information guidance for exam centres available at trinitycollege.com/sfl-online 

Specifically, exam centres must have:  

• An internet connection, broadband wired or wireless (3G or 4G/LTE).   
• For exams to be delivered continuously and without disruption, exam centres should ensure they have a Wi-Fi speed of 10mbps download, and 5mbps upload. It is the responsibility of the exam centre to check they meet these requirements. This can be checked here.  
• A laptop or desktop with speakers and a microphone, either built into the desktop/laptop or through a USB plug-in. 
• Power cable and power for laptops. Laptops/PCs need to be connected to AC power at all times during the session. 

You need to have both working audio AND video to be able to take an exam on Zoom. 

In remotely delivered GESE exams exams, candidates first enter a ‘virtual waiting room’, where they wait until the examiner admits them - they should not have to wait long. They will see a notice on the screen to reassure them that the examiner knows they are there.

Check that the web camera lens is not obstructed and that the audio is unmuted. If this does not work, try checking that your microphone or camera is not connected to another app, such as Teams, as this can prevent Zoom from connecting. Try leaving the meeting, closing the Zoom app, re-entering the meeting code and going through the audio and video checks again when prompted. 

If none of these options work, please inform the examiner by email and contact your Trinity representative.

Centre staff will be in the online Zoom room for security checks for remote exams. On occasion, Trinity will monitor examiners to ensure the consistent application of assessment criteria and exam procedures, so there may also be an examiner monitor in the virtual room, who you will not be able to see or hear. 

The examiner can see the name of candidates and that they have signed in, but the examiner cannot hear what the candidate is saying or see what the candidate is doing in the waiting room. 

First, centre support staff should try letting the examiner know by email, if necessary. If the issue is not quickly resolved within your centre, please contact your Trinity representative too. 

First, try to let the examiner know by email. If the issue cannot be quickly resolved, centre staff should contact their Trinity representative.

Please note that you will not be allowed to share your screen.

This is not permitted. 

Please contact your Trinity representative immediately if the problem can’t be resolved within the time advised in your training and the exam will be rescheduled.   

There is no difference in difficulty level between the different delivery methods of these exams. 

A score would not be affected by a bad internet connection. Our examiners are trained to identify the difference between difficulties with Zoom/internet/microphones/webcams and English language-related issues, such as poor fluency, or not remembering the words needed to complete a sentence, for example. 

If the internet connection is very bad the exam will be rescheduled.

Candidates should prepare for the exam and exam tasks in the usual way. However, the method of sharing Topic points with the examiner is different.  Candidates (or support staff) enter Topic points in the chat box for the examiner to see at the start of the exam. 

Yes — the examiner will share visual prompts on screen and use a pointer so the candidate can clearly follow their questions.  

Yes, although this is not required. If a candidate wishes to bring a photo or image to hold up to the webcam for the examiner see, please ensure they only bring an image up to A5 size. We recommend that candidates practise holding images up to a webcam on a computer before the exam to ensure the image can be clearly seen.

Please note that candidates will not be allowed to share their screen.

For exams that involve a Topic discussion, candidates should copy their Topic talking points into the chat box for the examiner to see. Centre staff can do this before the start of the exam if the candidate cannot. 

For example (for GESE Grade 4):  

• Topic: My hobby — ice-skating  
• When I started   
• How often I go   
• What I like and dislike about it  
• Differences between ice-skating and roller skating  

Yes — centre support staff may do this for the candidate. 

Unfortunately, it is not possible to offer feedback sessions at the end of video conference exams because of the different logistical and scheduling requirements necessary for online exam delivery.  

Yes  - the exam times are the same, though the examiner timetabling arrangements are different where more examiner breaks are needed and there is a short gap between candidates. More details about this are contained in the booking information for centres and administrators. 

The examiners have been trained to use their professional judgement to determine whether any issues the candidate is having are language-related or not.  

All cases are considered individually. Please register details of needs in the usual way. For visually impaired candidates, for example, the examiners can conduct GESE Grades 2–12 online without visual materials and for Grade 1 candidates visuals can be enlarged, though there may be limitations due to screen size. 

The examiners have attended online assessment training and are regularly checked via Trinity’s quality assurance processes. 

The candidate's name is entered onscreen spelt as on the booking form (centre staff can assist) and the candidate confirms their identity at the examiner’s request. An onscreen notice also reminds the candidate that the session will be recorded and states that candidates must be who they say they are. 

For underaged candidates with no ID, the chaperone will confirm the candidates identity. For adults (and minors with ID), the ID will be shown into the camera

Yes. The recordings will be used for quality assurance, monitoring and standardisation purposes and are for the benefit of the candidate and examiner. Recordings of exams are retained at Trinity’s central office and not made available to centres or candidates. 

To prevent this happening, we have put a number of measures in place following a thorough review of all security settings. Uninvited guests will not be able to participate in any of our exam sessions. 

Zoom collects information such as the computer IP address and details about the device Operating System but they do not use this data obtained for advertising. You have control over your own cookie settings when visiting their websites.

For more information, visit Zoom’s privacy policy here.

Please get in touch with us on reporting@trinitycollege.com

The exams carried out through the video conferencing platform are assessed in the same way, and to the same high quality and standards, as the in-person exams. The exam results are determined in the same way as in-person exams, based on Trinity’s prescribed criteria and descriptors.  Exams are regularly monitored through our validation processes.

If for any reason, you would like your exam results to be reassessed, we can do this through our formal results review service.

• Please email complaints@trinitycollege.com.
• You can find our complaints process here.
• If your complaint is about your SELT exam, you can find our SELT complaints process here.